The Report, Business as Usual? A Wake-Up Call for The Human Services, reflects the experience of nearly 3,000 frontline NYC human services workers who assess how business principles and practices in their agencies affect service delivery and the values and mission of the social work profession. The important findings of this hot-off-the press study of NYC human services workplaces will be presented by the authors Mimi Abramovitz, DSW, and Jennifer Zelnick, Sc.D
