COVID-19 Resources for Human Services Providers

HSC works closely with our government partners to connect human services organizations with information and access related to disaster preparedness. We will work hard during this period to provide you with up-to-date resources for human service providers from reliable sources.

Please note the situation is changing rapidly, and guidance is frequently updated.

Please make sure you reach out to the agencies with which you are contracted for the most up-to-date information and guidance! Please check the NYC DOHMH’s website and the New York State Health Department’s website for updated information as well. If you are on Twitter, you can follow @nycMayorsOffice and @nycHealthy for the latest updates. FEMA’s disaster assistance page can be found here.

Finally, it is important that we separate facts from fear, and guard against stigma and racism. There are a lot of social media posts and news reports that are not rooted in science and are offensive, demeaning, and racist. If you or someone you know is a victim of or witness to an act of racism or bias, please call 311 and ask for Human Rights to report this act of hate.

Advocacy Opportunities

HSC engages in policy advocacy to ensure the human services sector is heard in government spaces. During the COVID-19 outbreak we will continue to push for our members to be included in conversations around community health and resilience. Providers are on the frontlines of this response and need to have their concerns and expertise heard and their contracts paid.

**Opportunities to Engage:**

SIGN ON to HSC’s open letter to City and State governments asking them to create a Human Services Relief Package.

Tell Trump: Stop blocking relief funding for the USPS!

SIGN ON LETTER – Stand in Solidarity in Response to Anti-Asian COVID-19 Related Discrimination from the Coalition for Asian American Children and Families

Organizational SIGN ON – from Nonprofit New York’s Letter to Government Officials from New York City’s Nonprofit Sector in Response to COVID-19

SIGN ON LETTER to Congress to Join the SAVE for All Campaign – asking for Medicaid, Medicare, the Affordable Care Act, SNAP, SSI, housing, child care, and so many other vital programs to be protected. Full statement can be found here.

**Here are some of the advocacy initiatives we are engaged in and/or monitoring related to COVID-19 + Resources to Better Understand Legislation:**

Tuesday, June 23rd: The National Council for Behavioral Health’s Hill Day at Home is your opportunity to urge lawmakers to invest in lifesaving funding for mental health and addiction programs – from your computer without ever leaving the comfort of your home or office.

Too Big To Fail – A new briefing from SeaChange Capital Partners that explains how the exclusion of organizations with more than 500 staff from federal economic relief programs could be disastrous for our City in a matter of weeks.

Congress and COVID-19: What Passed and What Comes Next – PowerPoint Slides from the Coalition on Human Needs reviewing the CARES Act and the Families First Coronavirus Response Act.

Families First COVID Response Act: What Nonprofit Employers Need to Know – an article to help guide nonprofit employers understand the FFCRA.

Coalition Letter to the NYC Administration Regarding Essential Needs of the Human Services Sector in Response to COVID-19 – includes major asks to protect the human services sector and communities we serve.

HSC’s Memo on New York State’s Response to the COVID-19 Pandemic and Community-Based Organizations – includes our three major asks related to paid sick leave for the state.

FPWA’s response and concerns related to the Federal Families First Coronavirus Response Act legislation, which passed over the weekend – includes flags to consider, fiscal policy analysis, and ways to take action. Visit the link to find an easy way to reach legislators and sample language to include in your ask.

Why Nonprofits Must Be Included in a COVID Relief & Economic Stimulus Package – a sign on letter to Congress.

Fight for the Frontlines Fridays

HSC is working hard at the City, State, and Federal level to make sure nonprofits and our staffs have the support they need to continue their lifesaving work through COVID-19. Join us in calling on our elected leaders each week on Fight for the Frontlines Friday.

Each Friday, HSC will lead a different action to call on government officials to support the sector in some way through our COVID-19 response and recovery work.

CLICK HERE to visit our Fight for the Frontlines webpage and join us!


HSC is asking providers to complete a survey to collect information about the condition and unmet needs of the human services sector in New York City during this state of emergency, so that we can better support organizations and the people they serve.


We know that the sector is struggling to find personal protective equipment (PPE) for human services workers supporting communities at the frontlines of this pandemic.

HSC has been asked to assess the demand for PPE in the social services sector, so that we can better articulate the unmet needs of the sector for government and other official sources.
We ask you to please TAKE THE SURVEY at your earliest convenience so that we can better advocate to get you and your staff the supplies you need.

CovidWatcher is a research tool built by the Columbia University Medical School with the support of SIPA. It will only be effective if we can get people from everywhere in New York City to participate. By mobilizing “Citizen Scientists” to fill out these anonymous surveys via website or mobile app, we can help our researchers create important tools, such as maps of COVID-19 hot spots.

Hotlines & Contacts

New Yorkers who have symptoms or questions about COVID-19 can call 1-844-NYC-4NYC to connect to a medical provider free of charge seven days a week from 9 am – 9 pm.

• DOHMH’s NYC Healthcare Provider Access Line: Call 866-692-3641 if you are a healthcare provider with medical questions.

• New York State’s Dept. of Health’s toll-free COVID-19 hotline: 1-888-364-3065

• Disaster Distress Helpline (DDH): Call 1-800-985-5990 and text “TalkWithUs” to 66746 for crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.

• 24/7 emotional support service for frontline health care workers: text NYFRONTLINE to 741-741 to access these emotional support services.

• NYS’s Free Mental Health Hotline for Individuals Needing Support: 1-844-863-9314

•  Reporting Racism Related to COVID-19: If you or someone you know is a victim of or witness to an act of racism or bias, please call 311 and ask for Human Rights to report this act of hate.

• Contact Your County’s Health Department: Visit this link to find your county’s contact information.

If you encounter instances of fraud related to COVID-19, please report them by calling 311 and to the BBB by clicking HERE.

The NYC Pet Hotline serves as an information, planning, referral and service coordination hub for NYC residents who need support for their pets during the COVID-19 pandemic. Pet Hotline operators can be reached directly at 877-204-8821 from 8am to 8pm daily.


We have been notified that organizations can order cleaning supplies and medical supplies in bulk from the NYS Preferred Source Program’s website. Soaps and sanitizers can be found here. General cleaning supplies can be found here.

The City of New York and its partners are committed to providing resources to those affected by COVID-19 crisis. donateNYC, a program of NYC Department of Sanitation, has resources for individuals, businesses, schools, and agencies to give and receive donated items.

FAQs for Human Services Providers

HSC is hosting regular calls with human serviced providers in New York. Based on those calls we are compiling a list of questions and answers, which we will be updating frequently. If you have questions that are not answered in the current document, please email them to [email protected] and we will do our best to get an answer for you in an updated version.

We are hosting more calls for human services providers Thursday (5/28), Monday (6/1), and Thursday (6/4) at 8 am. Email [email protected] for the call in information.

CLICK HERE to view the current FAQs.

Last updated: 5/29/20 at 1:35 PM.

The List

Last updated: May 29, 2020 @ 4:50 PM
PLEASE NOTE: we have moved the list to THIS LINK to make this page easier to navigate.
**If you are interested in hiring a disaster preparedness consultant, please reach out to [email protected] to get connected to a professional.**

HSC Resources

• Emergency Plan Template for NonprofitsHSC has designed an Emergency Plan template to help organizations prepare for both disasters and other emergencies.  It includes guidance for preparedness, emergency action, continuity of operations, and sustaining the plan.

• HSAlert – HSAlert is HSC’s Emergency Communications system, designed especially for decision makers at nonprofit organizations.  In the event of a disaster with significant community impact, it will share information that will help organizations make the best possible decisions, including contracting issues, service delivery options, volunteer management, and more.

Free COOP Training for Nonprofits – HSC experts will be leading a two-day webinar training for human services providers to create Continuity of Operations Plan (COOP) for their organizations. This training is aimed at nonprofit leadership, and participants MUST attend both training sessions.

Trainings – Recordings

New York State Medicaid Guidance – regarding telehealth, including telephonic, services during the COVID-19 emergency.

COVID-19 and its Impact on Non-Profitsan overview of the CARES Act including the application and forgiveness process, and highlights of City, State and Federal funding issues including insights into the City & State budget processes, procurement issues, and application of the Not-For-Profit Revitalization Act.

NYCEM’s Cost Recovery Webinar for PNPs – a discussion of best practices and key considerations for COVID-19 cost recovery.

Human Service Messaging During the COVID-19 Crisis – a series of guidance from the National Reframing Initiative for relying on research-based communications strategies to make a strong case for supporting human service policies and programs as the nation addresses the impact of COVID-19 on our communities and our sector.

Federal Coronavirus Relief Bills: What Do They Mean for Nonprofits? – The networks of the National Council of Nonprofits hosted a national presentation to help all in the charitable community understand the various provisions of the two new federal stimulus laws and what they mean for nonprofits. The video of the webinar HERE.

Returning to Work In The COVID-19 Environment – As some states begin to lift “shelter in place” orders or re-evaluate which industries are considered “essential,” it is critical to have a plan in place to restart businesses and bring facilities back online. In the latest Executive Series | What You Need to Know webcast, USI Chairman and CEO, Mike Sicard has an important update for clients and other business leaders as they form a tactical reopening strategy.

• Employer Requirements Under the FFRCA and CARES Act – Alliant Insurance Services’s webinar going over what employers need to know about complying with new federal legislation related to COVID-19.

Trainings – Upcoming

Ready to Restart: Considerations for Reopening Your Business, June 3rd at 1 PM – As businesses begin to reemerge from the COVID-19 shutdown, Marks Paneth invites you to join us for a new weekly webinar series aimed at answering your most pressing questions about the transition from an operational “pause” to a restart, and beyond.

• Scale Up Your Virtual Trainings in a Digital World from the National Council of Behavioral Health, June 3rd-July 14th:

Extreme Heat Preparedness Webinar, June 17th at 3 PM – As we continue to respond to the COVID-19 pandemic we know extreme heat is also a significant hazard facing New York City. Heat causes more fatalities annually than any other extreme weather event. And heat-related risks are greatest in certain communities. The city’s infrastructure — largely made up of asphalt, concrete and metal — traps the heat. Join this webinar, hosted by NYC Emergency Management with guest speakers from Dept. of Health & Mental Hygiene, Mayor’s Office of Resiliency and other city agencies to learn best practices and resources for you to prepare your community for the upcoming summer months.

Designing for Scarcity: Behavioral Science Principles for Practitioners. June 24th at 10 AM – This interactive online workshop will introduce key principles of behavioral science and examine the impact of chronic scarcity on decision-making. The discussion will highlight behavioral barriers that are emerging during the COVID pandemic, as well as in ongoing work with low-income New Yorkers; and research-based strategies to overcome them.

Peer Support

We know that COVID-19 is putting nonprofit leaders in a challenging position. That’s why we are keeping a list of resources that can help you get the support and information you need, as well as a space to share best practices for the unique problems this virus is presenting.

We also urge you to review SeaChange Capital Partners’s resource, Tough Times Call for Tough Action: A Decision Framework for Nonprofit Leaders and Boards.

Executive Director Roundtable:

During this time of great uncertainty and change, the Human Services Council Peer Executive Director’s group offers a virtual space for social service leaders to learn from one another and offer support while dealing with the COVID-19 pandemic and a volatile economy.
Join us on Mondays from 4:30-5:30 to gain a fresh perspective on how other Executive Directors are dealing with current challenges and learn different approaches as EDs grapple with how best to lead.
Our next roundtable call will be held on Monday, June 1st at 4:30 PM. Register HERE. Call in information will be sent out on registered Executive Directors on Monday, prior to the call.

General Leadership Support Guidance:

Important information from BDO about tax-free qualified disaster payments to employees in connection with COVID-19.

How To Facilitate Effective Virtual Meetings

Coronavirus Advice for Nonprofit Leaders

10 Tips for a Better Crisis Communications Strategy

Nonprofit Resources for Remote Work During the COVID-19 Outbreak

Understanding the Videoconferencing Tools Available to Your Nonprofit

Essential Workforce Guidance:

Guidance for Determining Who is Considered Essential Workforce in NYS

Regional Enrichment Center webpage

Regional Enrichment Center overview

Regional Enrichment Center FAQs for Families (March 20th)